At Bulletproof, we are dedicated to providing an exceptional shopping experience to all our customers. To keep you fully informed about our procedures, terms, and options related to returns, refunds, and shipping, we have developed a comprehensive policy. We encourage you to carefully read the following information so you know exactly what to expect when placing an order with us.
Shipping
Free Worldwide Shipping
At Bltprf, we offer free shipping on all orders, regardless of your location. That’s right – free shipping on every order, allowing you to enjoy your favorite jewelry, clothing, and accessories at no additional cost.
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Once your order has been processed and shipped, you will receive an email confirmation with tracking information. Our average delivery time is 3 to 4 days, depending on your location. During peak seasons or special promotions, please allow for slightly longer processing times.
Processing Times for Customized Products
For customized or made-to-order items, processing time may be longer. Please allow an additional 5-7 business days for processing before your order is shipped. You will receive updates via email on the progress of your custom order.
Tracking Your Order
We provide tracking options for your shipment to give you peace of mind. Simply use the provided tracking code to follow your order’s journey from our warehouse to your door via our website. Track your order here: https://bltprf.com/apps/parcelpanel
International Shipping
Our free shipping offer also applies to international orders. However, please note that any customs fees or import duties are the responsibility of the recipient.
Important Note on Customs and Taxes
For international orders, local customs and import duties may apply. These charges are the responsibility of the customer and are not covered by Bltprf.
Shipping Partners and Options
Bltprf partners with reliable carriers known for timely deliveries. While standard shipping is free, you can choose expedited shipping options at checkout for an additional fee.
Delivery Guarantee
While we always strive to meet delivery timelines, unforeseen circumstances such as extreme weather or transportation delays may occasionally affect delivery times. If you experience an issue with your delivery, please contact our customer support team promptly.
Lost or Delayed Packages
In the rare case that your package is lost or significantly delayed, we will work with our shipping partners to resolve the issue. If necessary, we can arrange for a replacement item or offer a full refund.
Return Policy
At Bulletproof, we offer a 30-day return window for most items. This means that within 30 days of receiving your order, you may return your product(s) for a full refund or exchange, provided that the conditions are met.
Returning Items Within 30 Days
To be eligible for a return, items must be unworn, unwashed, and in the same condition as when received. They must also be in their original packaging with all tags still attached.
Lifetime Warranty for Jewelry
Our lifetime warranty for jewelry offers our customers confidence in the quality of our products.
How It Works
- Quality Guarantee: Our jewelry is crafted from durable, high-quality materials like 18K gold, sterling silver, and stainless steel, with protection against fading and scratching.
- Lifetime Coverage: If your jewelry becomes damaged, loses its shine, or shows wear from normal use, we provide free repair or replacement.
- Easy Return & Replacement Process: Contact our customer service team, and we’ll guide you through the return process.
- Exceptions: The lifetime warranty does not cover damage due to misuse, loss, or exposure to harmful substances. For a full list of exceptions, please refer to our warranty policy.
With the Bulletproof lifetime warranty, you are assured of lasting quality and service.
Exceptions: Hygiene Policy for Jewelry
Due to hygiene reasons, jewelry cannot be returned or exchanged unless there is a manufacturing defect or damage upon receipt.
Refund Process
Request a Return: Contact our customer service within 30 days of receiving your order at info@bltprf.com to request a return. Include your order number and the reason for the return.
Return Instructions: Once approved, you will receive instructions for returning your items. Return shipping costs are your responsibility unless the return is due to an error on our part (e.g., defective or incorrect items).
Processing the Refund: After receiving and inspecting your returned items, we will send you a confirmation email. If your return is approved, your refund will be processed within 5-10 business days and automatically credited to your original payment method.
Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process. Once we receive and inspect the returned item, we will send the replacement item, subject to availability.
Non-Returnable Items
In addition to jewelry, some specific products may not be eligible for return or refund. This information will be clearly indicated on the product pages.
Sale Items
Items purchased on sale are generally not eligible for refunds. Sale items may only be returned for store credit unless otherwise stated.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receipt at info@bltprf.com. Be sure to include photos of the damaged item and the packaging to help us resolve the issue quickly.
Incorrect Deliveries
If you received an incorrect item, we will promptly correct this issue. We will coordinate the return of the incorrect item and send you the correct product at no additional cost.
Secure Payments
Your security is our priority. All payments on our website are processed through secure payment gateways that protect your personal and payment information with the latest encryption technology.
Contact Us
If you have any questions after reading this detailed policy or need further explanation or assistance, please reach out to our customer service team at info@bltprf.com. We are here to help and aim to respond within 24 hours, though this may take longer during peak periods.
We appreciate your patience and understanding, and we thank you for trusting Bulletproof. Despite the length and detail of this policy, we hope you have a pleasant and hassle-free shopping experience with us.
Team Bulletproof