Refund Policy
Refund and Shipping Policy
At Bulletproof, we are committed to providing an exceptional shopping experience to all our customers. To ensure you are fully informed about our procedures, terms, and options related to returns, refunds, and shipping, we have developed a comprehensive policy. We encourage you to read the following information carefully so that you know exactly what to expect when placing an order with us.
Shipping Information
We are delighted to offer you a seamless and worry-free shipping experience. Below you will find detailed information about our shipping policy, available options, and estimated delivery times.
Free Worldwide Shipping
At Bltprf, we are excited to offer free shipping on all orders, regardless of your location in the world. Yes, you read that correctly – free shipping on every order, allowing you to enjoy your favorite jewelry, clothing, and accessories without any extra costs.
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Once your order has been processed and shipped, you will receive an email confirmation with your tracking information. Please allow a brief processing time during peak seasons or special promotions. Our average delivery time is 3 to 4 days, depending on your location. In some cases, it may take longer to receive your order than you are accustomed to. This can be due to factors such as high demand, product availability, or complications with the delivery service.
Processing Times for Customized Products
If you have ordered a product that is custom-made or personalized to your specifications, processing time may be longer. Please allow an additional 5-7 business days for processing before your order is shipped. You will receive updates on the progress of your custom order via email.
Tracking Your Order
To give you peace of mind, we offer the option to track your shipment using the provided tracking number. You can easily follow your order's journey from our warehouse to your doorstep through our website. Here is the link to track your order:
https://bltprf.com/apps/parcelpanel
International Shipping
We are proud to serve customers all around the world. Our free shipping offer also applies to international orders. Delivery times vary depending on the destination country. Please note that any customs fees or import duties are the responsibility of the recipient.
Important Note on Customs and Taxes
For international orders, local customs and import duties may apply. These costs are the responsibility of the customer and are not covered by Bltprf. We recommend contacting your local customs office for more information on applicable charges before placing an order.
Shipping Partners
Bltprf collaborates with reliable shipping partners known for their dependability and commitment to timely deliveries. Rest assured, your order is in safe hands from the moment it leaves our warehouse.
Shipping Options
While we offer standard free shipping, you can choose expedited shipping options at checkout for an additional fee. Expedited shipping can significantly shorten delivery times. However, please note that expedited shipping remains subject to product availability and processing times.
Delivery Guarantee
While we always strive to meet delivery timelines, unforeseen circumstances such as extreme weather or transportation delays may occasionally impact delivery times. Should you encounter any issues with your delivery, we kindly ask that you contact our friendly customer support team immediately so we can resolve your situation as quickly as possible.
Lost or Delayed Packages
In the rare event that your package is lost or significantly delayed, we work closely with our shipping partners to resolve the issue. We can initiate an investigation and, if necessary, send a replacement item or offer a full refund.
Refund Policy
At Bulletproof, we offer a 30-day return window for most items. This means that within 30 days of receiving your order, you may return your product(s) for a full refund or exchange, provided that the conditions are met.
Returning Items Within 30 Days
To be eligible for a return, items must be unworn, unwashed, and in the same condition as when you received them. They must also be in the original packaging with all tags still attached.
Exceptions: Hygiene Policy for Jewelry
Due to hygienic reasons, jewelry falls under a special regulation and cannot be returned or exchanged. We place great importance on the health and safety of our customers and want to ensure that all jewelry we ship arrives unused and in perfect condition. Therefore, we cannot accept returns for jewelry unless there is a manufacturing defect or damage upon receipt.
Refund Process
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Request a Return: Contact our customer service within 30 days of receiving your order via info@bltprf.com to request a return. Please include your order number and the reason for the return.
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Return Instructions: Once approved, you will receive further instructions on how to return your item(s). You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
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Processing the Refund: Once we have received and inspected your returned item(s), we will send you an email confirmation. If your return is approved, your refund will be processed within 5-10 business days and automatically credited to your original payment method.
Exchanges
If you wish to exchange an item for a different size or color, you must follow the same return process. Once we receive and inspect the returned item, we will send you the replacement item, subject to availability. Please note that the processing time for exchanges may depend on the availability of the desired item.
Non-Returnable Items
In addition to jewelry, there may be other specific products that are not eligible for return or refund. This will be clearly indicated on the product pages. We recommend reviewing this information carefully before making a purchase.
Sale Items
Items purchased on sale are generally not eligible for refunds. Sale items may only be returned for store credit unless otherwise stated on the product page.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receipt at info@bltprf.com so we can quickly resolve the issue. Be sure to include photos of the damaged item and the packaging so that we can address the issue promptly.
Incorrect Deliveries
If you have received an incorrect item, we will correct this as soon as possible. We will coordinate the return of the incorrect item and send you the correct product at no additional cost.
Secure Payments
Your security is our priority. All payments on our website are processed through secure payment gateways that protect your personal and payment information with the latest encryption technology.
Contact Us
If you have any questions after reading this comprehensive and detailed policy, or if you need further explanation or assistance, you can always contact our customer service team at info@bltprf.com. We are always here to help and strive to respond to your inquiry within 24 hours, although this may take longer during peak periods.
We appreciate your patience and understanding, and we want to thank you for trusting Bulletproof. We hope that, despite the length and detail of this policy, you have a pleasant and hassle-free shopping experience with us.
Sincerely,
Team Bulletproof